User Account Registration and Security

During the registration process on the website, you will create a password and account name. You are responsible for maintaining the confidentiality of your account name and password, and you are fully responsible for all activities related to your account.

To this end, you agree to:

• Immediately notify www.vioxel.com of any fraudulent use of your account or any other security breach.
• Ensure that you log out of your account at the end of each session.

Prohibited Actions

You agree to use the website only to display and upload appropriate data. Specifically, you agree not to:

• Defame, abuse, harass, track, threaten, or violate individual rights.
• Post, display, upload, distribute, or disseminate any inappropriate, vulgar, defamatory, obscene, indecent, or illegal subject, name, item, or personal information.
• Upload files containing software or other elements protected by intellectual property laws, unless you own or control the relevant rights or have obtained all necessary consents.
• Upload or distribute files containing viruses, corrupted files, or any other software or program that could damage the website’s operation or an individual’s computer.
• Conduct surveys, contests, or pyramid schemes.
• Download files posted by another user of a service that you know, or reasonably should know, cannot legally be distributed in this manner.
• Falsify or remove any author credits, legal notices, or other appropriate designations or labels indicating the origin or source of any software or other material in a file that is uploaded.
• Violate any applicable codes of conduct or guidelines for specific services.
• Transgress the laws or regulations applicable in or outside Ivory Coast, Senegal, Burkina Faso, Mali, Guinea Conakry, etc.

User Responsibility

Users are solely responsible for all content uploaded to the website. www.vioxel.com does not verify, endorse, or guarantee the user-generated content or any other content displayed on the website. Users may be legally responsible for their content, particularly if it is defamatory or protected by copyright, etc. If you encounter abuse or witness a violation of these terms, please report it to Customer Service.

Accuracy of User Data

You certify that you own the content you submit and that the content does not infringe on intellectual property or other rights. You also certify that, to your knowledge, no action, lawsuit, procedure, or investigation has been initiated or threatened against you regarding the content you submit, particularly concerning a trademark or business name. You agree to provide accurate personal details and any other necessary information for accessing the website’s services, and to regularly update this information if necessary, as it is protected according to applicable regulations.

Accuracy of Displayed Data

Vioxel does not guarantee that the final product ordered by the user will exactly match their expectations. In particular, modifications to certain aspects of your order, such as size or color, may be necessary. Vioxel will notify you of any potential changes, which you can refuse. In this case, you will return the product if it has been received and will be refunded.

Intellectual Property

Unless otherwise stated, www.vioxel.com owns all intellectual property rights in the website content, including source code, databases, texts, images, etc. You acknowledge and agree that you must not use, reproduce, or distribute any content from the website owned by www.vioxel.com without obtaining permission from www.vioxel.com.

You are solely responsible for any content you provide or upload from the website.

Links to Third-Party Websites

The website may contain links to other websites (referred to as “linked sites”). Linked sites are not under the control of www.vioxel.com. Vioxel is not responsible for the content of linked sites, especially any changes or updates to the linked site. Vioxel is not responsible for any form of solicitation from the linked site. Vioxel provides these links solely for your convenience, and the inclusion of any link does not imply Vioxel’s endorsement of the linked site.

Account Termination

Vioxel may suspend or terminate your account or any element thereof if it believes that you have not complied with any of these terms.

If you or Vioxel terminates your account, Vioxel may delete any content or elements related to your use of Vioxel.

Prices and Promotions

Product prices are displayed on Vioxel in the local currency of the operating country. Vioxel reserves the right to modify prices, products, and services without notifying the user.

Discounts will be applied to the total value of the goods, including VAT. Issuing or redeeming a voucher or coupon applies to the total order value after all promotional discounts are applied.

Only one voucher or coupon can be used per order, unless otherwise stated.

Vioxel may offer contests at different times and with limited availability. The conditions of these contests will be available to the user on the website.

Discount Vouchers

Our website accepts the use of discount vouchers to place online orders. Marketing vouchers entitle you to discounts on products purchased from our website. These vouchers are also used when pre-paying an order on our website, via bank transfer to our account. Vouchers are not exchangeable for cash, except for reimbursement and pre-payment vouchers. Vioxel reserves the right to cancel discount vouchers at any time.

The voucher cannot be used in conjunction with another offer or promotional code.

The voucher is valid for one-time use per person.

Only one voucher can be used per transaction.

Vouchers cannot be transferred.

Any dispute will be resolved at the discretion of the management.

Vioxel’s Responsibility

Vioxel has made efforts to ensure that all information on the website is correct, but Vioxel does not guarantee the quality, accuracy, or completeness of the data, information, products, or services. Under no circumstances will Vioxel be liable for:

• Direct, indirect, consequential, or resulting damages from the use or inability to use the services;
• Alterations in data transmissions (e.g., when the user sees a 404, 501 error, etc.).

Applicable Law

These terms are governed in accordance with the laws of the country where Vioxel operates.

Modifications

This privacy policy may change at any time to include/exclude clauses. The user accessing the website will be informed.

Data Protection

Your privacy is important to Vioxel, and we have developed a privacy policy covering how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.

By submitting data to Vioxel, you consent to our use of your data as described in this privacy policy.

You can visit and browse certain pages of Vioxel without having to provide personal information.

User Data Retrieval

We may collect various types of data. We need this data, for example, to enable the ordering of a product, payment, and delivery.

We collect, store, and process your data to ensure proper use of the website. We may collect information on the registration form, such as your name, gender, email address, postal address, delivery address (if different), phone number, mobile number, payment details, and credit card or bank details.

Use of User Data

We store and process your information on secure servers protected by technological and human security devices. We ask third parties to verify and certify our privacy principles.

We may transmit your details to a third party to facilitate the delivery of your order. We may also use your data to detect potential abuse or fraud, send you information about the website or our products.

We may use your personal information for feedback and market studies. Your data will be anonymized and used for statistical purposes only.

Vioxel may collect your address and use it for commercial purposes. We will not share your personal information with third parties without your explicit consent. Likewise, we do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

If you prefer not to receive any additional information detailed in this section (or any part of it), please click the “unsubscribe” link in any email we send you.

Accuracy of User Data

You agree to provide accurate personal details and any other necessary information for accessing the website’s services, and to update these details regularly as required, with all information protected according to applicable regulations.

You certify that you own the content you submit and that the content does not infringe on intellectual property or other rights. You also certify that, to your knowledge, no action, lawsuit, procedure, or investigation has been initiated or threatened against you regarding the content you submit, especially concerning a trademark or business name.

Security

We have implemented appropriate technical security measures to prevent unauthorized or illegal access to your information. When we collect data through the website, we collect your personal data on a secure server. We use firewalls on our servers. When we collect payment card information, we use encryption with Secure Socket Layer (SSL) technology. It is strongly recommended that you do not send your credit or debit card details through unencrypted email communications with us. However, you are responsible for protecting your password and computer from unauthorized access.

Cookies

Accepting cookies is not necessary to visit the website. However, to ensure the proper use of the website, cookies are necessary. Cookies are text files that identify your computer when you visit certain pages on the website, and they are stored by your web browser on your computer’s hard drive. Cookies may be used to recognize your IP address and save time when you return to the website. Your browser may be set to refuse cookies, but this may restrict your use of Vioxel. If you want to learn more about cookies, visit http://www.allaboutcookies.org.

Our website uses the services of Google Analytics and Webtrekk GmbH (www.webtrekk.de), through which data is collected and stored for marketing and data optimization purposes.

Access to User Data

You can access your main data by logging into your account on the website. If you have questions, please contact us.